Risk Warning

Trading and holding virtual currencies involve significant risks, including the risk of losing the entire investment. Prices of virtual currencies are highly volatile and can fluctuate widely in a short period of time. Past performance is not indicative of future results. Xdeel does not provide financial, investment, or legal advice. Customers should thoroughly assess their financial situation and risk tolerance before engaging in any virtual currency transactions.

By using Xdeel, customers acknowledge and accept these risks. Xdeel will not be held liable for any losses incurred as a result of trading or holding virtual currencies on its platform.

Statement of Customer’s Responsibility

As a user of Xdeel, you are solely responsible for ensuring compliance with the regulatory requirements concerning virtual currencies in your jurisdiction. Laws and regulations governing virtual currencies vary by country and region. It is your obligation to:

• Research and understand the legal and tax implications of trading and holding virtual currencies in your jurisdiction.
• Ensure compliance with any applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.
• Monitor for any changes in regulatory requirements that may affect your transactions.

Xdeel disclaims any liability for legal or regulatory issues that arise due to non-compliance with local laws. If you are uncertain about your obligations, consult with a qualified professional before using our platform.

Customer Complaints Policy

Xdeel is committed to providing a reliable and efficient platform. If you encounter any issues, we encourage you to bring them to our attention so we can address them promptly. Our complaint-handling process is as follows:

1. Lodging a Complaint:

Complaints must be submitted via our official communication channels, either through the support portal on our website or via email at support@xdeel.com. Provide as much detail as possible, including your account information, transaction IDs (if applicable), and a clear description of the issue.

2. Acknowledgment:

You will receive an acknowledgment of your complaint within 48 hours of submission.

3. Investigation:

We will thoroughly investigate your complaint and aim to resolve it within 14 business days. In complex cases, additional time may be required, in which case we will provide updates on the progress.

4. Resolution:

Once a resolution is reached, we will notify you of the outcome via email. If you are unsatisfied with our resolution, you may escalate the matter to the appropriate regulatory authority.

Withdrawal Policy

Xdeel aims to process withdrawal requests efficiently and securely. Please review the following guidelines:

            1. Eligibility:

Withdrawals are only permitted from verified accounts. Ensure your account verification is complete before submitting a withdrawal request.

2. Processing Time:

Withdrawal requests are typically processed within 24-48 hours. However, delays may occur due to network congestion or additional compliance checks.

3. Limits:

Daily and monthly withdrawal limits apply, as stated in your account profile. For higher limits, you may submit a request for approval, subject to enhanced verification.

4. Fees:

Withdrawal fees are displayed at the time of your request. Fees vary depending on the cryptocurrency or fiat currency being withdrawn.

5. Accuracy:

Ensure the accuracy of the withdrawal address or bank details. Xdeel is not responsible for funds sent to incorrect or invalid addresses.

6. Compliance Checks:

All withdrawal requests are subject to compliance checks, including anti-money laundering (AML) screening. Large withdrawals may require additional documentation.

By submitting a withdrawal request, you agree to abide by Xdeel’s policies and procedures.