Frequently Asked Questions (FAQ)

Here, you’ll find answers to the most common questions about our platform, services, and features. Whether you're new to crypto or an experienced trader, we aim to provide clear and transparent information to ensure your experience with Xdeel is seamless and secure. If you have any additional questions, feel free to reach out to our 24/7 support team.

General Questions

Answers to the most common questions about Xdeel and its features.

What is Xdeel?

Xdeel is a global cryptocurrency exchange platform that focuses on providing seamless on-ramp and off-ramp services, allowing users to easily convert fiat to crypto and vice versa.

What services does Xdeel offer?

Xdeel provides on-ramp services for purchasing cryptocurrency, off-ramp services to cash out crypto to fiat.

Is Xdeel available worldwide?

Yes, Xdeel is available globally, except in sanctioned jurisdictions. We are committed to serving users across various countries while adhering to compliance regulations.

Which cryptocurrencies are supported by Xdeel?

Xdeel supports a wide range of cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), and several stablecoins such as USDT and USDC. More coins are regularly added to the platform.

Account and Verification

Everything you need to know about creating and verifying your Xdeel account.

How do I create an account on Xdeel?

You can create an account by signing up on our website or mobile app. Simply provide your email, create a secure password, and complete the verification process.

Why is account verification necessary?

Account verification is required to comply with global KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, ensuring the safety and security of all users on the platform.

What documents are required for verification?

You’ll need to provide a valid government-issued ID (passport, driver’s license, or national ID) and proof of address (utility bill or bank statement).

Deposits and Withdrawals

A guide to adding and withdrawing funds seamlessly with Xdeel.

How do I deposit fiat currency into my Xdeel account?

To deposit fiat, navigate to the "Deposit" section in your account, select your preferred payment method (bank transfer, debit/credit card, etc.), and follow the instructions.

Can I withdraw funds directly to my bank account?

Yes, you can withdraw fiat directly to your bank account via the off-ramp service. Simply select your withdrawal method and provide your bank details.

Are there limits on deposits and withdrawals?

Yes, limits vary based on your account level and verification status. Upgrading your account through additional verification increases your limits.

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Fees and Transactions

Clear and transparent information about our fees and transaction processes.

What are the fees for using Xdeel?

Xdeel offers transparent and competitive pricing:

  • On-ramp and off-ramp fees: Zero fees! Our exchange prices are final with no hidden charges.
  • Crypto-to-crypto conversions: Zero fees!
  • Buy crypto with a card: 4% fee, with a minimum of €5.
  • Crypto withdrawals: Charged only the applicable network fees.
  • Fiat withdrawals via Sepa wire transfer:
  • Up to €1,000: €5
  • €1,001 - €5,000: €10
  • €5,001 - €10,000: €15
  • Above €10,001: 0.25% of the amount
  • Fiat withdrawals via Swift transfer: 0.75% of the amount

How long do transactions take?

  • Fiat deposits and withdrawals:
  • SEPA Instant: Instant to a few minutes
  • SEPA Normal: 2 hours to 3 business days
  • Crypto transactions: Typically completed within minutes, depending on the blockchain network confirmation times.

Security and Support

Learn how we keep your funds safe and provide 24/7 assistance.

How does Xdeel ensure the security of my funds?

Xdeel uses state-of-the-art security measures, including two-factor authentication (2FA), encryption, and cold storage for most user funds.

What should I do if I suspect unauthorized activity on my account?

Immediately change your password, enable 2FA, and contact Xdeel’s support team for further assistance.

How can I contact customer support?

You can reach our customer support team 24/7 via live chat on the website or email at support@xdeel.com.

Your Crypto Journey Starts Here

Seamless on-ramps and off-ramps for a borderless financial future